Why do Australians say call centres in India and the Philippines give bad service? Let’s rewind 10-15 years, when Aussies got their first...

Many eCommerce websites in Australia are very good at selling. But some of them use tactics that, although they might get an initial sale...

Many companies spend money on marketing. Sometimes millions of dollars. Whether this is spent on billboards, TV advertisements, print...

There are many companies that have Australian customers but no staff in the country. Often this is because they can’t quite justify the...

And why this is a bad idea. We have all had this experience. You want to buy a product or service from a company, or have already...

Whether you sell services, a physical product, or an intangible good (eg. software), you have customers. No matter how great your company...

Although there are a lot of grey areas in Customer eXperience (CX), at Javan Group we try to look at CX in black and white terms: Did you...