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RESOURCES
May 7, 20194 min read
The five steps to successful outsourcing
Why do Australians say call centres in India and the Philippines give bad service? Let’s rewind 10-15 years, when Aussies got their first...
Apr 8, 20192 min read
You can only trick a customer once
Many eCommerce websites in Australia are very good at selling. But some of them use tactics that, although they might get an initial sale...
Mar 29, 20192 min read
Spending money on marketing whilst losing existing customers?
Many companies spend money on marketing. Sometimes millions of dollars. Whether this is spent on billboards, TV advertisements, print...
Mar 27, 20192 min read
Why proactive Local Account Management is a must for business growth
There are many companies that have Australian customers but no staff in the country. Often this is because they can’t quite justify the...
Mar 22, 20192 min read
Why do companies make it hard for customers to contact them?
And why this is a bad idea. We have all had this experience. You want to buy a product or service from a company, or have already...
Mar 16, 20192 min read
Turning Problems Into Customer eXperience (CX) Opportunities
Whether you sell services, a physical product, or an intangible good (eg. software), you have customers. No matter how great your company...
Mar 16, 20192 min read
Viewing Customer eXperience (CX) in Black and White
Although there are a lot of grey areas in Customer eXperience (CX), at Javan Group we try to look at CX in black and white terms: Did you...
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